VOIDS & REFUNDS on the POS

VOIDS are done on the same day as the charge. 

REFUNDS are made for a previous day's transaction.

VIDEO: How to REFUND a previous day's credit card transaction

Same Day= VOID

• View Orders (Bottom right of home screen)
  • ​​​​​​​Find and select desired ticket to refund
    • Reopen Order
      • ​​​​​​​Select and delete all items on ticket
        • Close Order
        • If purchased with cash, give cash refund
        • If credit card, done automatically. Reconciles at end of the day.
          • Give refund confirmation receipt to guest

Previous Day=REFUND

• Manger Functions
  • ​​​​​​​Refund​​​​​​​
  • Select payment option
  • Select Reason
    • Home
      • ​​​​​​​Ring in the order to be refunded
        • Close Order
          • Select refund method
            • If purchased with cash, give cash refund
            • If purchased with credit card and customer is in shop, select Payment Device, please have in-shop customer use PAR PAY device. 
            • If a manual transaction, select the type of credit card that was used; you will need the customer's credit card number, expiration date and CVV